Your data
Delete your Sportsaathi account
You can delete your Sportsaathi account at any time, and you do not need our permission or assistance to do it. There are two ways: from inside the app, which is immediate, or by email if you have already uninstalled it.
Playtomic Sportsaathi Private Limited · operating as Sportsaathi
Immediate · no waiting on us
Delete it yourself, in the app
- Open the profile menu and tap Edit Profile.
- Scroll to the Account section.
- Tap Delete Account.
- Type delete my account to confirm.
The confirmation step is deliberate — deletion cannot be undone beyond the recovery window described below, so it asks you to type the phrase rather than tap once.
For anyone who has already uninstalled
No longer have the app?
Email us and we will action it for you. Send the request from, or quote, the mobile number your account is registered to — that number is how the account is identified, and without it we cannot tell which account to delete.
support@sportsaathi.comSubject: Account deletion request
What happens when you delete your account
- Your name, email, profile photograph, age, gender, city, and state are deleted immediately.
- Your mobile number is kept, inactive, for up to 90 days solely to let you restore your account if you log in again. After 90 days, it is permanently removed.
- Your match history and ratings remain visible to other players, but are no longer connected to your name or phone number — they appear as belonging to a “Deleted User”. This keeps other players' match records and leaderboard standings accurate, and cannot be reversed or linked back to you.
- An unresolved tournament dispute or similar record requiring investigation may be kept for as long as reasonably needed to resolve it, in a restricted-access form.
How long an emailed request takes
In-app deletion is immediate. For an emailed request, we acknowledge receipt within 72 hours and complete it within 30 days, in line with our obligations under the Digital Personal Data Protection Act, 2023. If a request is unusually complex we will tell you inside the first 30 days and give a revised date, which will not exceed 60 days from your original request.
Who handles your request
Data protection requests are handled by our Grievance Officer, Rohit Sharma. Available monday to friday, 10:00 am to 6:00 pm ist (excluding public holidays).
Playtomic Sportsaathi Private Limited · CIN U93110DL2025PTC448183 · Registered office: 25/68, Street No. 15, Vishwas Nagar, Shahdara, Delhi – 110032